Refund policy
At Enchanted Home Solutions, we take great care in crafting and curating magical products to enhance your space and energy. If your purchase isn’t quite what you expected, we’re here to help!
Eligibility for Returns & Refunds
To be eligible for a refund or exchange, please ensure the following:
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as received.
- Custom or personalized items (including intention candles and bespoke creations) cannot be returned or refunded unless they arrive damaged or defective.
How to Initiate a Return
- Contact Us: Email us at hello@enchantedsolutionswa.com with your order number and reason for return.
- Approval & Instructions: If your return is approved, we will provide instructions on where and how to return the item.
- Processing Your Refund: Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5-10 business days.
Exchanges & Replacements
We will happily replace items if they arrive defective or damaged. If you need an exchange for the same item, contact us at hello@enchantedsolutionswa.com, and we will arrange a replacement.
Shipping Costs
- Customers are responsible for return shipping costs, except in cases of damaged or defective items.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
For any questions or concerns, please reach out to us at hello@enchantedsolutionswa.com. We’re always here to assist you!